Merlin Agent Builder
Build agents people actually use
Tray Merlin Agent Builder makes it easy to go from idea to a live agent your teams put to work. No complexity. No custom workarounds. Agents stay grounded in your data, keep context across every interaction, and can be deployed to Slack, web apps, or APIs. All from one place.
The first catalog of building blocks for AI agents
Agent Hub extends Tray Merlin Agent Builder with a catalog of reusable Smart Data Sources, AI tools, and accelerators. Compose agents from these building blocks and deploy them into your environment. Agent Hub recommends the right pieces for each agent, giving you a faster, more guided way to build.
It's how agents go from idea to deployed.
What makes Tray different
In this short video, our CEO and CTO share why Merlin Agent Builder isn't just another way to build agents. It's built on an AI-ready iPaaS. That means agents can take action across your stack, follow your governance, and stay maintainable as they scale.
Launch AI agents where they'll have immediate impact. Our pre-built accelerators are designed for real use cases, with the tools and templates teams need to move fast. Many enterprise IT teams start with the ITSM Agent and then expand into knowledge and support.
Do more than answer HR questions. Automate PTO, policy checks, profile updates, and more with built-in connections to Workday and BambooHR.
Take action, not just tickets. Automate resolution by connecting directly to the apps and systems your team already uses.
Move knowledge, not just surface it. Route answers from internal docs into agents, workflows, and tools your team already uses.
Resolve common customer issues automatically. Triage, respond, and escalate with built-in integrations to your support systems.
The AI-ready iPaaS
The AI orchestration platform
Thrive in a dynamic environment with constantly evolving AI technologies. Drive all AI, integration, and automation initiatives from a single, composable platform. Build intelligent agents and deliver microservices. Scalability and governance guaranteed.
Fast
10x faster results
Accelerate integration and automation delivery with a powerful low-code, AI-augmented builder for business technologists and development teams.
Flexible
Infuse AI into business processes
Legacy iPaaS measures dev time in months. Now, quickly prototype apps and adapt to new AI capabilities in minutes with our AI Palette.
Safe
Trusted AI data integration
Safely leverage data across your stack. Our Enterprise Core provides governance and scale for anything you build. Merlin Guardian protects sensitive data in AI processes.
Stay Ahead
Business value that wins
ROI achieved
ROI achieved
boost in data delivery and reporting
integrations across 60+ apps
What's new
Essential resources for your AI journey
AI agent playbook: 4 models—one built to scale
See why more teams are turning to AI-ready integration platforms to scale agents securely across systems.
When to use AI agents and build their architecture | Gartner
Get two complimentary Gartner reports on when to use AI agents and how to build architecture that avoids rework, scales easily, and delivers real business impact.
How Yext cut integration costs by 60% in 90 days
Yext delivered 100+ integrations in 3 months. See how they did it—and why their old platform was slowing everything down.
2 Presenters